VOOCAR Vehicle Lease Terms
Chapter 1 General Provisions
VOOCAR Co., Ltd. and its affiliated companies (hereinafter referred to as the "Company") will provide a car rental service (hereinafter referred to as the "Service"), involving leasing vehicles (hereinafter referred to as the "Vehicle") to the renter (hereinafter referred to as the "Renter"). The Renter agrees to lease Vehicle from the Company in accordance with this Terms. Any matters not specified in this Terms shall be governed by the applicable laws, regulations, and practices of Japan.
The Company and the Renter may enter into special agreements within the scope not in violation of the spirit of this Terms and its detailed rules, laws, administrative notices, and general practices. In the case of special provisions being made, such provisions shall prevail over this Terms.
If the Renter has designated another driver, as stated in Article 7, the Renter must ensure that the driver understands and complies with the relevant provisions of this Terms related to the driver.
Chapter 2 Reservation
Once the Renter agrees to this Terms, the designated price list, lease certificate, Vehicle damage compensation table, insurance Terms, precautions, and other terms and conditions, the Renter may make a reservation in accordance with the methods specified by the Company. The Renter must clearly indicate the Vehicle model or category, lease start date and time, lease location, lease duration, return location, driver's name, driver's license issuing place, driver's license number, contact information, payment details, additional items requests (such as child seats), and any other rental requirements (collectively referred to as the "Rental Requirements").
After the reservation is completed, the Company will provide a Vehicle available in its inventory. When confirming the reservation, the Company may require payment of the designated reservation fee, which the Renter must pay accordingly. This reservation fee will be used to offset part of the rental fee.
The Renter must obtain the Company's consent before the lease start date and time to make any changes to the rental conditions listed in Paragraph 1 of the previous article.
The Renter may cancel the reservation with the Company's consent.
If the Renter fails to pay the reservation fee specified in Paragraph 2 of Article 2 in full before the deadline set by the Company, the Company may cancel the reservation.
For cancellations made within 72 hours before the rental period begins, the Company reserves the right to retain the reservation fee. The maximum non-refundable amount shall not exceed 50,000 yen.
If the Renter cannot lease the reserved Vehicle due to natural disasters, accidents, theft, vehicle malfunctions or defects, delayed returns by other Renter, telecommunications failures (including landline, mobile, smartphone, or internet connectivity issues), system failures related to the Company's car rental operations, or other causes, the Company will notify the Renter through predetermined methods. If no substitute Vehicle can be provided or the Renter declines the substitute Vehicle, the reservation will be considered cancelled. In such cases, the Company shall refund the full reservation fee and assumes no liability for any resulting losses.
If the Renter agrees to lease a substitute Vehicle under these circumstances, the Company and Renter may negotiate Vehicle changes. The rental fee will be adjusted accordingly based on the substitute Vehicle.
If the Company and the Renter fail to reach an Terms on changing the Vehicle through negotiation, the Terms between the two parties shall be terminated, and neither party shall be liable.
The Renter may make a reservation through a travel agency or an affiliated company (referred to as the "Agent"), which manages the reservation on behalf of the Company.
Notwithstanding the provisions of Articles 3 and 4 of this Terms, for reservations made through an Agent, the Renter can only modify or cancel the reservation directly with the Agent.
Chapter 3 Rental of Vehicle
When signing the Terms, the Renter shall submit materials stating the driver’s name, address, type of driver’s license, and driver’s license number, and attach the original of the driver’s license, international driver’s license, passport, and other identity verification materials.
The Renter shall be the primary driver, and the Renter may add a secondary driver. The secondary driver shall also submit the original of the corresponding identity verification materials when signing the Terms
When signing the Terms, the Company may request the Renter and the driver to provide additional materials for photocopying for identity verification and record-keeping purposes, such as passports, identity cards, driver’s licenses, or international driver’s licenses. However, the Company shall not disclose the Renter’s information to outside parties.
The Renter shall pay all the following fees. The Company will clearly list the amount, calculation method, and other details of each fee in the price list:
Basic rental fee.
Insurance/Compensation fee.
Special equipment fee (accessories/options).
One - way rental fee.
Additional fuel fee.
Toll road fee.
Handling fees for violations, traffic accidents, etc.
Vehicle repair fee.
Loss of materials/Vehicle items fee.
Cleaning fee.
Other fees.
During the rental period, if the Renter or the driver uses toll roads, toll parking lots, or services from third parties, they shall bear all associated costs.
The Renter/driver agrees that if ETC system usage prompts contact from toll road operators ("Toll Road Operator, etc."), the Company may disclose user information to such entities.
If the Renter wishes to modify the lease conditions of the Terms after signing it, the Renter must first obtain the written consent of the Company.
The Company reserves the right to reject any lease condition changes that would interfere with its operations.
For mutually agreed rental period modifications, the Renter shall pay fees based on the new duration. Early termination by the Renter's initiative forfeits remaining fees, as the Company is deemed to have fulfilled contractual obligations.
The Company may, at any time, offset any monetary obligations owed to the Renter against unpaid fees or other debts due under this Terms.
The Company may terminate the Terms immediately, without prior notice or demand, if the Renter or driver violates its terms during the rental period. In such cases, the Company will not refund any prepaid rental fees and may demand the Vehicle’s immediate return.
The Renter shall compensate the Company for any losses incurred due to termination under the preceding paragraph.
If the Company deems continued lease of the Vehicle inappropriate, it may notify the Renter to terminate the Terms and demand immediate return of the Vehicle. In such cases, the Company will deduct fees corresponding to the period from lease commencement to termination and refund any remaining balance.
If the Vehicle is rendered unusable due to defects existing prior to delivery, the Renter may cancel the Terms. In such cases, the Company shall fully refund the rental fees for the period during which the Renter was unable to use the Vehicle.
Unusable Vehicles from non-Renter causes (natural disasters, theft, etc.) terminate Terms with rent exemption from outage time per Company pricing.
Renters must promptly notify the Company, enabling mutual termination Terms.
During the use of the Vehicle, if the Vehicle cannot be used due to an accident, breakdown, improper driving caused by the Renter or the driver, or other reasons attributable to the Renter or driver, the Renter shall immediately notify the Company. The Terms shall be terminated upon the Company's receipt of such notice.
If Renter or driver parks the Vehicle on private property or prohibited areas without authorization, resulting in relocation requests from landowners or authorities, and the Company determines the Renter cannot resolve the issue promptly, the Company reserves the right to move or retrieve the Vehicle.
Upon the Company's relocation or retrieval of the Vehicle, the Terms will terminate immediately. The Renter shall bear all costs incurred during the search, relocation, or retrieval process.
When terminating the Terms under these clauses, the Company will conduct a final settlement after deducting applicable fees.
If the Company has already collected rental fees, it will refund any remaining balance after deducting charges from the delivery date to termination date. The Renter shall cover any outstanding deficits.
Chapter 4 Responsibilities
The Company shall provide Vehicles that have undergone mandatory inspections and maintenance as required by Japan's Road Transport Vehicle Law (hereinafter referred to as the “Vehicle Law”).
Should inspections reveal inadequate maintenance attributable to the Renter's usage, the Company will implement necessary repairs. The Renter shall compensate for replacement part costs resulting from their operation of the Vehicle.
During the rental period, the Renter shall conduct daily inspections and maintenance of the Vehicle prior to each use, in compliance with Article 47(2) of Vehicle Law. This includes, but is not limited to, visual checks of the lighting system, braking system, and other critical components requiring attention.
The Renter shall immediately notify the Company and follow its instructions upon discovering any Vehicle issues during use.
The Renter is responsible for the proper safeguarding of the Vehicle, its keys, and all accompanying materials.
These maintenance obligations take effect upon the Terms’ commencement and terminate with the Terms’ conclusion.
The Renter shall promptly inform the Company of any scratches, damages, or losses resulting from failure to properly safeguard the Vehicle.
During the rental period, the Renter and the driver shall not engage in the following acts:
Using the Vehicle for commercial transportation or similar purposes without the Company's consent and required permits under the Vehicle Law.
Using the Vehicle for unauthorized purposes or allowing drivers not approved by the Company to operate the Vehicle.
Actions infringing the Company's rights, including sub-leasing the Vehicle or using it as collateral.
Forging, tampering with, or modifying the Vehicle’s registration plates, license plates, or structural components.
Participating in track activities (e.g., racing, drifting, gymkhana) or towing other Vehicles without the Company’s prior approval.
Operating the Vehicle unlawfully, including speeding, illegal parking, or violating public order/morals on public/toll roads.
Procuring auto insurance for the Vehicle without the Company’s authorization.
Transporting the Vehicle outside Japan.
Smoking, carrying pets/dangerous items, or causing interior damage/impairment.
Reckless driving (including but not limited to unstable driving, sudden acceleration, abrupt stops) endangering safety or surroundings.
Making unreasonable demands or using abusive/violent language toward the Company(including but not limited to violent behavior, intimidation, slander and insult, unreasonable complaints, and wasting time).
Any act that significantly interferes with the Company's operations or hinders its business activities.
If the Renter or the driver engages in any of the above-mentioned circumstances outlined in Paragraph 1 of this Article, the Company reserves the right to terminate this Terms immediately, demand the Renter and driver return the Vehicle without delay, and seek joint and several liability for compensation of all losses incurred by the Company.
The Renter shall compensate the Company for any damage caused to third parties or the Company during Vehicle use by the Renter or driver.
The Renter must pay the Company a non-operation charge as business interruption compensation, for losses incurred while the Vehicle is out of service.
In addition, if the Renter violates any of the regulations, rules or special provisions in the Terms, and causes losses, which render the Company unable to use the Vehicle, due to accidents, theft, malfunctions caused by the lessee, damage to the mechanical components of the vehicle (including all parts of the whole vehicle such as the vehicle body, tires, engine, gearbox, suspension system, steering system, etc.), defacement, or peculiar smells, the compensation shall be calculated in accordance with the provisions of the Vehicle Damage Compensation Schedule. The Renter or the driver shall pay all relevant fees to the Company within the specified time limit.
If the Company causes losses (excluding intentional acts/gross negligence), liability is limited to actual losses under normal circumstances, not exceeding 50,000 yen. Indirect losses (e.g., profit loss from malfunctions) are excluded.
In accordance with the insurance Terms related to the Vehicle and the compensation system established by the Company, the Company will compensate for damages caused by accidents within the following limits:
Property damage compensation: No upper limit per accident. Deductible - varies by Vehicle type.
Vehicle damage compensation: Calculated based on market value - per accident. Deductible - varies by Vehicle type.
Personal injury compensation: Up to 30,000,000 yen per person. In case of physical injury (including physical disability) or death of passengers caused by an accident, compensation will be made regardless of the degree of the driver's liability for the accident. The amount of damage will be calculated according to the insurance policy.
Claims excluded by insurance policies or denied by insurers become the Renter’s responsibility.
The Renter or driver shall be fully responsible for the losses caused by accidents under the following driving behavior or conditions, and no insurance compensation will be provided:
Failing to follow the specified procedures for handling accidents, such as not contacting the police and the Company at the accident scene. (Regardless of the size of the damage, whether the other party is present, or whether the damage is caused by the driver at-fault or the victim, please contact the police and the Company at the accident scene.)
Violating the Road Traffic Law or other laws, including driving under the influence of alcohol or drugs; letting someone other than the Renter or the registered driver to drive the Vehicle; sub - leasing the Vehicle; driving without a license; reckless driving; speeding; deliberately driving the Vehicle violently/aggressively, including drifting, racing, or any attempt to push the Vehicle to its limits; using the Vehicle in violation of public order and good customs; reaching a settlement with the other party without the consent of the Company in case of an accident; failing to report the facts truthfully to the police and the Company; using the Vehicle in violation of the prohibited acts in the Terms, etc.
If the insurance or compensation plan is within the scope of liability exclusion, or the payment is excluded, such as losses caused by deliberately reckless driving, driving under the influence of alcohol or drugs, car towing fees, flat tires or tire damage, and other miscellaneous fees. In addition, damage to property owned, used, or controlled by the customer (renter or driver), damage to glass. Lock - opening work related to key binding, and the cost of replacing keys due to loss or damage of keys.
Losses caused by improper use or management. For example: losses caused by theft when the key is left in the lock while parking, losses caused by obstructive parking, etc., stains or foul smells of interior equipment, loss or damage of equipment. Damage caused by improper operation of using and installing tire chains or Vehicle roof racks. Damage caused by driving on rough roads such as beaches, mud, race tracks, and any other unpaved roads.
If the Renter or the driver violates any other relevant conditions of this Terms and does not meet the compensation conditions, the Company has the right to refuse compensation. In addition, if an accident occurs when the Renter or the driver is not driving, all damages shall be borne by the Renter or the driver.
For losses not covered by insurance proceeds or compensation, and for losses exceeding the compensation limit (deductible) specified in Item 5 of this Article, the Renter shall be liable. However, if the compensation limit (deductible) in Item 5 is modified through special provisions (special Terms) at the time of signing the Terms, the Renter shall also be liable for losses exceeding the limit specified in the special provisions (special Terms).
If the Renter or driver commits a parking violation under the Road Traffic Law during the rental period, the Renter shall immediately proceed to the jurisdictional police station, settle the fine, and bear all associated costs (including towing, storage, and Vehicle retrieval fees).
Should the Company receive a parking violation notice from authorities, it will contact the Renter to instruct relocation of the Vehicle to a designated location and provide guidance on required administrative procedures, such as appearing at the police station during Vehicle return or paying fines as directed. The Renter or driver must sign a written acknowledgment confirming their compliance with legal obligations. Failure to pay fines or related costs by the due date entitles the Company to charge overdue interest at an annualized rate of 19.9% on unpaid amounts until full settlement.
If Vehicle return is delayed due to violation handling, the Renter shall incur additional late return fees.
The Company may submit violation-related materials (e.g., acknowledgment letters, lease agreements, copies of IDs/driver’s licenses) to judicial or administrative authorities without breaching this Terms.
For parking violations notified by police or municipal authorities, the Company may require a deposit equivalent to estimated violation costs. Deposits will be refunded (after deducting applicable fees) if the Renter settles fines before the Company’s payment.
If the Company receives an order to pay the fines for illegal parking under the Vehicle Law and makes the payment, or incurs search and retrieval costs due to illegal parking, the Renter shall reimburse all related expenses, including:
An amount equivalent to the parking fine.
The parking violation penalty separately specified by the Company.
The costs required to find, move, store, or retrieve the Vehicle.
Compensation for business operation losses due to restricted use of the Vehicle.
Unpaid fines by the Company’s deadline will result in the Renter’s details (name, address) being registered in the Japan Rent-A- Car Association’s national database.
When, as stipulated in Paragraph 1, the Renter or the driver is required to pay the fines related to illegal parking, if the Renter or the driver fails to comply with the instructions of our company regarding the handling of the violation based on Paragraph 2, or disagrees to sign the confession statement described in Paragraph 2, the Company may charge the lessee an amount of parking violation fee specified separately (hereinafter referred to as the "Parking Violation Fee"), and may use it to pay the placement violation fee and the parking violation penalty specified in Paragraph 6.
The Renter shall compensate the Company for all losses arising from incidents during illegal parking, including repair costs for Vehicle damage, towing fees, and administrative handling fees.
If the Renter or driver commits serious speeding, dangerous driving, or dangerous driving resulting in injury or death in Japan, they shall assume the following obligations:
In the event of violations under the Traffic Law related to speeding, dangerous driving, or dangerous driving causing injury or death, the Renter or driver shall immediately visit the jurisdictional police station where the violation occurred, settle all fines, and bear all associated costs and legal liabilities arising from the violation.
In the case of the preceding item, if the police station contacts our company regarding the illegal act, our company will notify the Renter or the driver, requesting them to promptly move the Vehicle to the location designated by the Company, and to pay the fines, etc. at the police station handling the case and complete the relevant administrative procedures before the vehicle return date or the time designated by the Company. At the same time, the Company will require the Renter or the driver to go to the police station or other relevant institutions and sign the document stipulated by our company (hereinafter referred to as the "Confession Statement") to admit the facts of the illegal act and agree to accept the legal measures, and the Renter or the driver shall comply with this requirement.
Should Japanese judicial authorities pursue legal action against the Renter or driver for these offenses, the Renter or driver shall fully participate in all judicial proceedings, return to Japan without delay, and fulfill all obligations mandated by legal procedures.
The Renter or driver shall maintain continuous communication with Japanese police and prosecutorial authorities, provide truthful accounts of the incident during investigations, report to judicial institutions by designated deadlines, and cooperate with all legal processes. This includes submitting to police interrogations, providing evidence to prosecutors, attending court hearings, and complying with final judgments (e.g., imprisonment or fines) .
All expenses incurred in fulfilling these legal obligations—including travel costs, court fees, and administrative penalties— shall be borne exclusively by the Renter or driver.
The Renter or driver shall compensate the Company separately for all losses.
The Company reserves the right to submit all relevant documentation—including the Confession Statement, lease agreements, and the Renter’s or driver’s registered information—to Japanese police or public security committees when deemed necessary to resolve legal matters.
In the event of any accident involving the Vehicle during the rental period, the Renter shall comply with legal obligations and adhere to the following procedures regardless of accident severity:
Immediately assess for injured parties, provide necessary assistance including emergency medical calls if required.
Notify the Company immediately with full accident details.
Submit all documentation and evidence requested by the Company and its insurers promptly..
Obtain Company approval prior to finalizing any settlement or Terms with third parties.
Refrain from undertaking repairs without explicit Company authorization.
The Renter shall bear full responsibility for accident resolution and provide active cooperation to law enforcement and affected parties.
The Company shall provide accident management guidance and assist with resolution processes.
Notwithstanding Paragraph 1(4), Renters may use provided tire repair kits/spare tires for tire repairs. Any resulting damage from such repairs shall be the Renter's sole responsibility unless caused by Company negligence.
In cases of Vehicle theft during the rental period, the Renter shall:
File immediate theft reports at the nearest police station.
Notify the Company without delay.
Submit all theft-related documentation/information required by the Company and insurers.
The Renter shall immediately cease Vehicle operation and notify the Company upon discovering any abnormalities or defects, following all subsequent instructions.
The Renter assumes full financial responsibility for retrieval/repair costs if malfunctions result from their actions. The Terms terminates upon Company notification, with payment due for the period from reservation start to notification time.
No rental fees apply for pre-existing defects rendering the Vehicle inoperable.
The Company bears no liability for malfunctions occurring despite compliant Article 17 maintenance, except when directly caused by Company actions.
If the Renter is unable to return the Vehicle by the designated time due to natural disasters, accidents, theft, or other force majeure events beyond their control, the Company shall not hold the Renter liable for any resulting losses. In such cases, the Renter must immediately notify the Company and strictly adhere to its instructions.
The Company shall likewise bear no liability for losses arising from its inability to provide rental Vehicles due to natural disasters, accidents, theft, mechanical failures or defects, delays caused by other Renters, communication disruptions (including landline, mobile, smartphone, or internet connectivity issues), information system malfunctions related to the Company’s operations, or any other causes not attributable to the Company.
The Renter or the driver must return the Vehicle to the location designated by the Company at the end of the rental period.
If the Vehicle is not returned as scheduled, the Renter or the driver shall compensate for losses caused by non-return and pay an additional fee in accordance with the Company’s regulations, unless an extension has been mutually agreed upon before the end of the rental period.
If the Renter or the driver is unable to return the Vehicle within the rental period due to force majeure such as natural disasters, the Renter shall not be liable for losses caused to the Company. In such cases, the Renter or the driver shall immediately contact the Company and strictly follow its instructions to take necessary measures.
The Renter or the driver must return the Vehicle in the same condition as at the start of the lease, verified by a Company representative. The Renter or driver shall bear repair costs for damages, missing parts, or odors.
The Renter or driver must promptly report any identified issues to the Company during return.
The Renter is responsible for ensuring no personal belongings remain in the Vehicle upon return.
All outstanding fees must be settled at the time of Vehicle return.
If the Vehicle is returned with an incomplete fuel tank, the Renter or driver shall pay a refueling fee based on the Company’s fuel cost adjustment table, calculated according to the fuel gauge level.
The Renter must confirm no items are left in the Vehicle upon return.
The Company bears no obligation to inspect for left-behind items. The Renter assumes full responsibility for losses to themselves, passengers, or third parties caused by such items.
Retrieved items will be processed as follows (items with no value or storage challenges may be disposed of immediately):
Perishable/Dangerous/Valueless Items: Stored for 3 days (including retrieval date). Unclaimed items will be discarded.
Valuables (driver’s licenses, passports, credit/ETC cards, cash, jewelry): Reported to local police as lost property. If unaccepted by police, stored for 1 month. Ownership-confirmed items will trigger a collection notice. Unclaimed after 1 month: disposed.
Illegal Items (firearms, swords, drugs): Immediately surrendered to local authorities.
Miscellaneous Items: Stored for 1-month post-retrieval. Unclaimed items discarded.
Return of left-behind items will occur via designated pickup locations or cash-on-delivery postal service at the Company’s discretion.
If the Renter alters the return location designated by the Company, the Renter shall bear all costs associated with relocating the Vehicle to the new location.
If the Vehicle is returned to an unauthorized location without the Company’s consent, the Renter shall pay a penalty covering all costs and losses incurred by the location change, including Vehicle relocation expenses.
If the Renter fails to return the Vehicle to the designated location after the lease period, ignores the Company’s return requests, or is deemed non-compliant due to being unreachable, the Company shall pursue legal actions such as criminal complaints and report the non- return incident to the Japan Rent-A-Car Association for nationwide registration in their system.
In such cases, the Company may take necessary measures to locate the Vehicle, including conducting inquiries with the Renter’s or driver’s family, relatives, employers, or other relevant parties, as well as activating the Vehicle’s location tracking system.
In the event of the circumstances specified in Clause 3, the Renter shall, in addition to compensating the Company for losses under Article 20, bear all costs related to Vehicle recovery and search efforts for the Renter or driver.
The Company will use the personal information of the Renter and the driver for the following purposes:
To execute and manage the rental Terms, including identity verification, automated information display on application pages, provision of reservation and rental services, issuance of lease certificates, fee settlement, rental record management, privilege granting, and related transactions.
To confirm eligibility for membership, assess membership status, and determine the feasibility of service provision.
To introduce, promote, and advertise products, services, activities, or campaigns of the Company or its partners, and to conduct surveys.
To develop products, conduct market research, analyze marketing trends, and perform Renter and driver satisfaction assessments for the Company or its partners.
To carry out operations incidental to the aforementioned purposes.
The Company shall not provide personal information to third parties or use it beyond the stated purposes except in the following cases:
When explicit consent is obtained from the individual.
When required by applicable laws or regulations.
When necessary to protect human life, health, or property, and obtaining consent is impractical.
When essential for public health or child welfare, and obtaining consent is not feasible.
When cooperating with government authorities or their delegates in legally mandated tasks, where consent might impede such duties.
If an individual or their representative requests (1) notification of the purpose of use, (2) data access, (3) correction, (4) supplementation, (5) deletion, (6) suspension of use, (7) complete deletion, (8) suspension of sharing with third parties, (9) disclosure of information on the record of sharing their personal information with third parties, the Company will respond in accordance with its guidelines.
Provision of personal information is voluntary. However, refusal to provide such information may restrict access to some or all services offered by the Company.
The Company may engage in joint use of collected personal and usage information. Specific details regarding joint use practices are outlined in the Privacy Policy available on the Company’s official website.
The Company may share user information with franchisees strictly to the extent necessary for fulfilling services under this Terms.
When processing reservations through partners, the Company may share user information with domestic or international partners, limited to the scope required for service fulfillment under this Terms.
The usage information collected from the Renter's use of the Company's services can be continuously used for multiple purposes and shared with others, while ensuring data anonymization so that individuals cannot be identified.
The main usage information includes: rental details (Vehicle model, date/time, mileage, fees), reservation details (method, changes), information from the Vehicle and other recording devices such as GPS data.
The Company’s efforts to protect personal information are further detailed in the Privacy Policy accessible on its website. In the event of any conflict between this Terms and the Privacy Policy, the terms of the Privacy Policy shall prevail.
The Renter agrees that the Vehicle may be equipped with a Global Positioning System (hereinafter referred to as "GPS"), and information such as the Vehicle’s current location and driving route will be recorded in the system designated by the Company. The Company may use these records under the circumstances outlined below, and the Renter raises no objection.
In the event of an accident investigation or when compliance with legal regulations is required
When vehicle theft occurs and location tracking is necessary
When there is suspicion of violating these terms
Information from the Vehicle-mounted device will be retained for a specified period.
During the rental period, the Renter is prohibited from removing, relocating, or deactivating the GPS device.
The Renter and driver agree that if the Vehicle is equipped with a dashcam, their driving activities will be recorded. The Company may use these recordings (including usage information) for:
Assessing driving behavior to determine responsibility for the Vehicle and compliance with this Terms.
Conducting market analysis to improve products, services, and Renter/driver satisfaction.
Dashcam recordings may be disclosed to third parties under the following circumstances:
With the individual’s consent.
When required by laws or regulations.
To protect human life, health, or property where obtaining consent is impractical.
To cooperate with government authorities, local public entities, or their delegates in legally mandated tasks, where obtaining consent may impede such tasks.
Dashcam recordings will be automatically stored for a designated period.
During the rental period, the Renter or driver shall not modify, adjust, deactivate, or remove/insert the dashcam’s memory card without the Company’s permission.
If the rental fee or other monetary obligations are not paid by the due date, the Renter shall immediately settle the overdue amount. The Company reserves the right to charge late payment interest at an annualized rate of 19.9% on the unpaid fees, accruing daily from the day following the due date until full payment is completed.
The Renter shall also bear all transaction fees and additional costs incurred during payment processing.
The Renter and driver agree that automobile manufacturers or their partners (collectively "Automobile Manufacturers") may collect usage information from Vehicles equipped with manufacturer-provided, Vehicle-mounted devices.
Primary Usage Information: Includes driving duration, mileage, speed, Vehicle condition, location data, and impact detection metrics.
Purpose of Use: To fulfill objectives defined by Automobile Manufacturers, such as emergency response evaluation, product development, safety enhancements, and service improvements.
Responsible Party: Automobile Manufacturers manage and retain ownership of this usage information.
Retention Period: Information will be stored for the duration specified by the Automobile Manufacturer.
The Company may obtain and utilize such usage information (linked to the Renter’s personal data) under the following circumstance:
To resolve accidents, service-related issues, or other critical matters involving the Vehicle.
To the extent necessary for service provision.
Information obtained under this Article shall be retained by the Company for a designated period.
The Company may establish detailed regulations for this Terms, which shall have the same legal effect as this Terms.
These regulations, along with the price list and other materials, will be published on the Company’s official website. This clause also applies to updates.
In the event of discrepancies between the Japanese-language terms and foreign-language terms (e.g., Simplified Chinese, Traditional Chinese, English, Korean), the Japanese-language version shall prevail as the official and binding text.
Specific Renter information and Vehicle details are provided in separate attachments.
The Company may modify this Terms and related terms without prior consent from the Renter, using the methods outlined below.
Amendments will be implemented by publishing revised content on the official website specified in Paragraph 2 of Article 36 or by notifying the Renter through appropriate means.
Such amendments shall take effect on the publication date stated on the website or the date specified in the notification, whichever applies.
The Company may grant the Renter a power of attorney to purchase third-party products or use third-party services during the rental period, pursuant to relevant sales or service agreement.
The scope of the power of attorney shall be defined in this Terms and related materials on the Company’s official website.
The Renter shall compensate the Company or third parties for damages arising from misuse or unauthorized expansion of the power of attorney.
Disputes arising from these terms shall fall under the exclusive jurisdiction of the local district court or summary court where the Company’s headquarters, branch offices, or Vehicle delivery location is situated, unless mutually agreed otherwise.